ICT Officer

Job Title: ICT Officer

• Lead the day-to-day coordination and management of digital health app at the site level.
• Track participant activity and engagement in the digital health app.
• Upload new resources and information to the digital health app.
• Maintain database for participant smartphone data top-ups and check for inconsistencies, duplicates, or missing data on a weekly basis.
• Installing, configuring and maintaining IT systems
• Meet monthly with the digital health app central team to discuss any challenges that need extra attention.
• Train healthcare staff and Key Population participants on the use of the digital health app, with support from the Study and M&E Coordinator.
• Performing regular audits to ensure that all study processes, data storage, and dissemination practices are done according to ethical regulations and guidelines.
• Troubleshoot and maintain a log of issues with the mobile health app.
• Assist participants in enrolling in the digital health app and maintain updated account information for each participant in REDCap.
• Participate in team meetings and provide input on digital app activity and functioning.
• Participate in the review of standard operating procedures (SOPs) established for digital health app management and functioning.
• Lead data collection activities, such as participant enrollment and questionnaires as needed.

• Bachelor’s degree in Information and Communication Technology, Digital Technology, Software Development and Management or any other related field.
• Human subject protection and Good Clinical Practice training

• Strong understanding of Digital Health technologies and their application in healthcare settings.
• Experience with Microsoft Office Suite, REDCap, cybersecurity, and programming languages, such as JavaScript or C++.
• Experience with mobile app development and management is a major plus.
• Excellent communication and interpersonal skills, with the ability to engage with diverse communities.
• Knowledge of ethical considerations related to working with Key Populations and vulnerable communities.
• Demonstrated ability to work both independently and as part of a multidisciplinary team.
• Sensitivity to cultural and social issues impacting Key Populations in HIV care and prevention.